Frequently Asked Questions
Yes. GHIMS Monitor is built with an offline-first architecture. Clock-ins, tasks, and shift updates are saved locally on your device and automatically synced to the server when your internet connection is restored. No data is lost while offline.
When clocking in, the app verifies you are within 100 metres of your assigned facility using your device's GPS. Ensure location services are enabled and that you have a GPS signal before attempting to clock in. The same proximity check applies when clocking out.
Check that location services are enabled and that you are within 100 metres of your facility. If you are offline, the clock-out will be queued and synced automatically when connectivity is restored. If the issue persists, close and reopen the app. Contact support if the problem continues.
GHIMS Monitor monitors your distance from the assigned facility in the background. If you move beyond the facility's proximity boundary and do not manually clock out, the app will clock you out automatically. This ensures shift records remain accurate.
The Tasks tab shows all tasks assigned to you. You can filter by status: Assigned, Delegated, Completed, Submitted, or Cancelled. If you are a Team Lead, you can also create and delegate tasks to team members from the "Created by Me" tab.
Password changes are managed from inside the app after you have logged in. Navigate to your account or profile settings and select "Change Password". Enter your current password followed by your new password. Contact your administrator if you are locked out of your account.
After clocking out, your shift is set to "Pending" status and sent to your Team Lead for approval. Your Team Lead will review the shift and either approve or reject it with notes. You will receive a notification once the review is complete.
Your current deployment, facility name, location, and team details load automatically when you log in. If your deployment information is not showing, check your internet connection and restart the app to refresh your data.
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Getting Started
Initial Setup
- Download GHIMS Monitor from the App Store
- Launch the app and log in with your 10-digit Ghana phone number and password
- Grant location services permission when prompted — required for clock-in/out
- Your deployment and facility details load automatically after login
Enable Location Services
- Go to Settings → Privacy & Security → Location Services
- Ensure Location Services is turned on
- Find GHIMS Monitor and set it to "While Using the App" or "Always"
- Return to the app — GPS clock-in will now be available
Troubleshooting
Issue: Can't log in
- Ensure you're using the correct 10-digit phone number starting with 0
- Check that Caps Lock is off when entering your password
- Verify your account is active — contact your administrator if unsure
- If locked out, your administrator can reset your credentials
Issue: GPS clock-in not working
- Enable Location Services in iOS Settings (see Getting Started above)
- Wait up to 30 seconds for GPS to acquire a signal
- Verify you are within 100 metres of the facility entrance
- Move to an open area if signal is blocked by a building
Issue: Tasks not loading
- Check your internet connection (Wi-Fi or cellular data)
- Pull down to refresh the Tasks list
- Restart the app if the list remains empty
- Contact your Team Lead to verify tasks have been assigned to you
Issue: Data not syncing
- Check your internet connection
- Restart the app — pending operations sync automatically on launch
- Toggle airplane mode off and on to refresh connectivity
- Ensure your device has sufficient storage space (50MB minimum)
Contact Support
Email: support@axoninfosystems.com
Phone: +233 (0) XXX XXXX XXX
Hours: Monday – Friday, 8:00 AM – 5:00 PM (Ghana Time)
Response Time: We aim to respond within 24 hours
Report a Bug
If you encounter a bug or technical issue, please contact support with:
- Device model and iOS version
- GHIMS Monitor app version (found in your device's App Store)
- Clear description of the issue
- Steps to reproduce the problem
- Screenshots if applicable